Support

At EAP Expert Inc. we know how important excellent customer support is to your business. EAP Expert Inc. provides world-class customer support through several different support options


Support Options

EAP Expert's support options are complemented with a library of extensive, detailed on-line Help and other resources such as Frequently Asked Questions, on-line user guides, sneak peeks at upcoming releases, and tips that will help you get the most from your EAP Expert application.

Contact Information

To speak with a technical support technician, please ensure you have a valid support agreement, and call

905-702-1380 ext 1.

Please Note: If you do not have a valid support agreement, a support technician is still available to you, however you will be billed at our regular hourly rate of $140.00/hour USD (min. 1 hr).

Gold
Silver
Hourly
Monday-to-Friday Support 8:30AM-5PM EST*

Telephone/Tickets

Tickets Only

Tickets Only

24/7 On-line Ticket Submissions

6 per year

Updates Within Versions (including New Features, Patches and Bug Fixes)

Max 2

Access to Knowledgebase
Ad-hoc Training Questions
Customer Call-Back Response

2 to 4 Hours

Tickets Only

Tickets Only




To get access to the Client Support Portal or register a new account

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