Support

At EAP Expert Inc. we know how important excellent customer support is to your business. EAP Expert Inc. provides world-class customer support through several different support options


Support Options

EAP Expert's support options are complemented with a library of extensive, detailed on-line Help and other resources such as Frequently Asked Questions, on-line user guides, sneak peeks at upcoming releases, and tips that will help you get the most from your EAP Expert application.

Contact Information

To contact the EAP Expert Technical Support Team by email, please email us at

support@eapexpert.com

To speak with a technical support technician, please ensure you have a valid support agreement, and call

905-702-1380 ext 1.

Please Note: If you do not have a valid support agreement, a support technician is still available to you, however you will be billed at our regular hourly rate of $140.00/hour USD (min. 1 hr).

Gold
Silver
Hourly
Monday-to-Friday Support 8:30AM-5PM EST*

Telephone/Tickets

Tickets Only

Tickets Only

24/7 On-line Ticket Submissions

6 per year

Updates Within Versions (including New Features, Patches and Bug Fixes)

Max 2

Access to Knowledgebase
Ad-hoc Training Questions
Customer Call-Back Response

2 to 4 Hours

Tickets Only

Tickets Only




To get access to the Client Support Portal or register a new account

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